SUPPORT

Frequently Asked Questions

1. Ordering, Pricing, and Shipping

i. Do I qualify for not-for-profit pricing?

Hadleigh Health Technologies offers its products on a not-for- profit basis to GAVI-listed countries, which are the poorest countries in the world as determined by the World Bank.

Click here for a list of GAVI-listed countries.

ii. How can I order products?

Complete our online Pumani Request a Quote Form, or DoseRight Request a Quote form

If you have any questions, email us at info@hadleighhealthtechnologies.com

iii. What methods of payment are available?

We accept bank transfer, PayPal (credit card), or check. Once we receive your order, we will provide you with more detailed payment instructions.

iv. Are discounts available for large orders?

As our prices are already at a not-for-profit basis for many customers, we typically do not offer further discounts. Please contact us at sales@hadleighhealthtechnologies.com to describe your needs and potential order quantity, and we will determine if we can offer any discounts.

v. How will my order be shipped?

On the order form, you can specify whether you want your order delivered to your door, or to the nearest airport. Deliveries to your door will cost more than to the nearest airport.

2. Product Related

i. Who can I contact about a problem with a product?

You may fill out a feedback form, or contact us at info@hadleighhealthtechnologies.com

3. Support and Collaboration

i. Does HHT donate products?

Because our products are already offered on a not-for- profit basis, we are unable to provide donations. Many of our customers seek funds to purchase our products before they place an order. If you would like to discuss your funding proposals with our team, please contact us at info@hadleighhealthtechnologies.com

ii. How can I receive training for my products?

We do offer Pumani bCPAP in-person training and installation services, for an additional fee.

Please contact us at info@hadleighhealthtechnologies.com for details on training services and pricing.

iii. How can I support HHT?

We would love to hear your success stories with our products! You’re welcome to contact us via our feedback form or email, or share your stories on Twitter.

4. Quality Standards

i. ISO 13485 registration and CE Mark

Hadleigh Health Technologies is an ISO 13485 registered company, and the Pumani bCPAP has received the CE mark.

Hadleigh Health Technologies is an ISO 13485 registered company and is a subsidiary of 3rd Stone Design, Inc, located in San Rafael, CA. We partner with organizations around to world to develop affordable, appropriate health technologies for low-resource settings.

Contact Us
info@hadleighhealthtechnologies.com

30 Castro Ave
San Rafael, CA 94901

U.S. number: +1 (415) 454-3005
South Africa number: +27 11083 5938
Skype: HadleighHealthTechnologies